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Warranty statement

GENTLEMEN'S HAND Lifetime Warranty Statement

Thank you for choosing GENTLEMENSHAND. We take pride in the quality and craftsmanship of our products and offer a lifetime guarantee on all of them. This guarantee underscores our commitment to your satisfaction and the long-term value of our products.

1. Warranty services

Our lifetime warranty covers defects in materials and workmanship. Should your GENTLEMENSHAND product develop a defect due to such a fault, we offer the following service:

  • Free repair : We will repair the product free of charge.
  • Free replacement : If a repair is not possible, you will receive a new product or an equivalent replacement product.

2. Exclusions

This warranty does not cover:

  • Damage caused by improper use, misuse, or accidents.
  • Damage caused by improper care or cleaning.
  • Changes or adjustments that were not made by us.
  • Theft and loss

3. Warranty claim

To make a warranty claim, please follow these steps:

  1. Contact us : Please contact our customer service at gentlemenshand@gmx.de or use the contact form on our website. Please provide a detailed description of the problem and your contact details.
  2. Returns : Please return the defective product according to the instructions from our customer service. The return shipping costs are to be borne by the seller.
  3. Exchange: We will send you your new product free of charge.

4. Warranty transfer

The warranty is transferable. If you resell or give away your GENTLEMENSHAND product, the warranty remains valid for the new owner. Please inform us of the change of ownership to maintain your warranty coverage.

5. Contact information

For any questions or requests related to this guarantee, you can contact us as follows:

6. Changes

GENTLEMENSHAD reserves the right to change the warranty terms at any time. However, changes will only apply to new products and will not affect existing warranty claims.

Thank you for your trust in GENTLEMENSHAND. We are delighted to offer you a touch of luxury and functionality with our products.